A large component of OIT's services consists of technical support for end users. Most of User Services' functions revolve around troubleshooting, maintaining, and improving end user infrastructure. The attitude User Services technicians carry is important; all technicians represent both the department and Grace College as a whole, and their demeanor must be professional, courteous, and conscientious. Our mission is to build relationship with our users along with resolving their support problems. We are a relational department!